Customer Support Executive
Job Description:
- Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
- Addressing customer complaints and issues efficiently and effectively.
- Providing product and service information to the customers.
- Identifying and escalating priority issues to the appropriate department or individual.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
- Providing feedback to the management team on customer concerns and trends.
- Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.
Qualification:
- Bachelor's degree
Job Specifications:
- Experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and critical-thinking skills.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work independently and as part of a team.
Location:
Karachi, Pakistan
Contact Details:
careers@rex-d.com
