AI-Powered Contact Solutions Redefining Support

Elevating Customer Support with AI-Precision

The future of digital experience requires a forward-thinking approach. That is why we offer a seamless customer experience through our AI-enabled support center. Our processes are crafted to elevate your customer interactions and streamline communication channels. Our dedicated resources, paired with the latest innovations, deliver exceptional customer support at every junction of the process.

The Future of CX
Begins Here

Drive Customer
Interactions

Our streamlined processes and improved methods drive customer interactions and engagement.

Reach KPIs
Faster

Our agents hit KPIs faster using our sophisticated systems and analytical approach.

Improved Security and
Privacy

We use the latest tech to ensure your data is secure and protected.

Accelerated
Growth

We take your brand's growth seriously and invest all our resources for your success.

Data
Analytics
AI Surveys
Increased
Privacy
Enhanced
Customer
Interaction
Accelerated
Performance
Sentiment
Analysis
Customer
Mapping

Support Solutions for Guided Customer Interaction

Omnichannel
AI Support

We provide customer support across a spectrum of communication channels, including email, phone, live chat, social media, and more. However, our omnichannel support switches seamlessly between channels without losing context or history with clients.
24/7 Customer
Support

Our round-the-clock availability ensures that your customers receive timely assistance regardless of time zones. Our unwavering and proactive support contributes to increased customer satisfaction and loyalty.
Enhanced Scalability
and Flexibility

We understand that businesses evolve, and so do their needs. Our contact center services are scalable, allowing us to accommodate fluctuations in call volumes and adapt to your changing requirements seamlessly.
Personalized
Assistance

Our AI-powered tech support enables us to provide personalized assistance features to our clients, including tailored recommendations and product suggestions. Leveraging the power of CRM systems, we optimize processes to deliver data-driven insights for continual improvements and enhanced efficiency.

Ready to Upgrade Your Digital Experience With Our AI-Focused Solutions?

Talk to a Digital Experience Expert

AI-Guided Live Agent Monitoring

Gain a comprehensive overview of your global customer support teams through desktop monitoring and AI-enabled call systems.

AI-Enabled Sentiment Analysis

From customer sentiment analysis to automated surveys and end-to-end issue resolutions, experience seamless customer experience management.

AI Performance Monitoring

Automate performance monitoring and drive higher KPI through real-time performance assessments.

Virtual Floor Management

Remain on top of your customer support teams with a virtual, real-time monitoring system.

A Complete AI-Driven Solution

Integrating AI with Human Capabilities

We integrate the efficiency and varied capabilities of AI with our capable agents seamlessly. This collaboration allows us to use real-time suggestions powered through intelligent systems to drive customer interactions positively and enhance customer retention.
AI-Powered Analysis

Understanding customer sentiments is crucial for customer management. At rex D, we conduct in-depth customer sentiment analysis powered by AI that allows us to identify trends and take proactive steps toward customer acquisition and management.
Data Security & Privacy

We ensure your data is well-protected, and our security practices comply with relevant privacy regulations. We protect customer data and ensure transparent communication regarding our privacy policies and practices.
Continuously Improving AI Efficiency

As we use data-driven insights to improve your business processes, we also continuously improve our AI systems with real-time customer data. This allows us better insights into patterns, trends, and customer interactions, leading to swifter changes to meet customer needs and preferences.

Your Global Digital Experience Partner

As a global company, rex D provides you with cost-effective outsourcing solutions for your customer acquisition and management needs. With contact centers around the world, we are able to provide optimized solutions in over ten languages.