Elevate The Way Your Brand Interacts With Customers

Transforming Interactions Into Lasting Impressions

At rex-D, we help create value through our comprehensive customer experience management services, which are designed to transform the way your brand interacts with customers. We gather insights from multiple perspectives and use them to strategically move your business forward.

Connect. Deliver. Convert.

Strategically Optimizing Customer Interactions

Our customer experience management teams strategically manage and optimize every interaction your brand has with customers across all relevant processes. Our approach to superior customer experience management involves a deeper understanding of customer needs and aligning those with exceptional service, thus ensuring consistent and positive experiences across all touchpoints.

Engaged Customers. Greater Conversions

CX Strategy Development

We collaborate with you to develop a bespoke CX strategy aligned with your short-term and long-term goals in conjunction with customer expectations. Our approach involves in-depth analysis, mapping customer journeys, and identifying key touchpoints for increased engagement.

Data-Driven Insights

Leveraging advanced analytics and AI-powered tools gives us actionable insights from customer interactions. These insights drive informed decision-making and enable continuous improvements to the implemented CX strategies.

Employee Engagement for CX

Engaged employees play a pivotal role in delivering exceptional customer experiences. We focus on training and empowering your team to align with the right CX objectives.

Reduce Cost and Enhance Revenue

By streamlining customer interactions and improving the customer experience, we are able to help reduce overheads. It enables your brand to improve its revenue stream and enjoy a more refined CX value chain that ultimately drives business efficiency and performance.

Proactive Customer Experience Management

Transformative
- Customer-first
- Customized Solutions
- Widespread Databases
- Fast-moving teams
Flexible
- Customized Solutions
- Knowledge Enhancement
- Knowledge Transfer
- Brand Oriented
Agile
- Fast to scale
- Quick launch
- Performance-oriented
- Fast results
Expert
- Widespread expertise
- Solution-oriented
- Continuous Improvement
- Domain Expertise

Strategic Insights That Create Memorable Customer Experiences

Real-Time Issue Resolution

We mitigate the impact of negative customer feedback through real-time issue resolution. Leveraging the AI-powered tools, our agents are able to proactively address negative customer sentiment and retain your brand value.
Social Media Community Management

We integrate advanced social media analytics tools with social media community management to actively listen to your brand mentions across major social networks. This allows us to prepare a streamlined strategy for prompt action and follow-up to take advantage of the audience's reactions and interactions.
Multichannel Digital Surveys

We gather feedback from customers through various touchpoints and continuously integrate it into the engagement value chain. Our team's proactive approach ensures capturing real-time sentiments after every sales or support call, leading to an enhanced customer engagement experience.
Big Data Processing & Analytics

As a leading digital experience company, we gather and analyze a substantial number of surveys. This results in Big Data processing and analysis that allows us to generate insightful reports, visualizations, and resolutions, leading to superior customer satisfaction.

Proactive CX.
Improved
Results

Our systems and teams proactively engage with customers to increase conversions and sales.

Real-Time
Issue
Resolution

We analyze customer sentiments in real time to resolve issues and conflicts.

Interaction at
Every
Touchpoint

Our systems engage with customers at every touchpoint to gain insights.

Data
Analytics

We use an end-to-end data analytics approach throughout the customer journey.

A Global Outreach

rex D is a global company with six contact centers. We provide support in over 10 languages. Our global presence allows us to deliver a strategic and cost-effective outsourcing solution for your customer acquisition and management requirements.